The Invisible Engine Behind Every Brand Decision
Jun 29, 2026 - 32:23
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Why Your CX Dashboard Needs a Piece of Humanity
The customer experience often feels like a series of accidental encounters, but Jeannie Walters argues it is actually the ultimate competitive lever. With over twenty years of experience helping brands like JPMorgan Chas...
About This Episode
Why Your CX Dashboard Needs a Piece of Humanity is an episode from On Brand with Nick Westergaard by Nick Westergaard. The customer experience often feels like a series of accidental encounters, but Jeannie Walters argues it is actually the...
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This episode belongs to On Brand with Nick Westergaard.
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Episode Details
Published Apr 13, 2026, 32:01 long, audio available.
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