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Send us Fan Mail In this episode of Navigating the Customer Experience , we sit down with Mark Fithian and Jeff Rosenberg, cofounders of WideOpen, a strategic customer experience (CX) consulting firm, and authors of the...
267: The CX Imperative: 5 Critical Practices for Making Customer Centricity a Core Business Value with Mark Fithian and Jeff Rosenberg is an episode from Navigating the Customer Experience by Yanique Grant. Send us Fan Mail In this episode...
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Published Jan 27, 2026, 31:18 long, audio available.
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