280: The Skills AI Can't Replace: Why Human Service Still Wins with Jeff Toister
Send us Fan Mail AI won't replace your people. It will replace the ones acting like robots. Returning guest Jeff Toister, best-selling autho...
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Business
Navigating the Customer Experience
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really...
Episodes
20 of 137 episodes
279: Where AI Ends and Humans Begin: Building Customer Success on Clean Data with Rebecca Stone
Send us Fan Mail Where should AI stop and a human step in? Rebecca Stone has spent 20 plus years finding the line. Rebecca Stone, Chief Cust...
278 : Clarity Beats Confidence: How Great Leaders Actually Change with Terez Rijkenberg
Send us Fan Mail What if the fastest way to lead change was to stop trying to feel confident? Executive coach Terez Rijkenberg says clarity...
277 : Deflection Done Right: Building AI Support That Customers Actually Love with David Karandish
Send us Fan Mail Can AI answer your customers without pushing them away? David Karandish has automated support for 20,000 companies, and he...
276 : Pricing AI: Why the First Price Is Always Wrong and What Smart SaaS Leaders Do About It with Dan Balcauski
Send us Fan Mail Pricing AI is the hardest pricing problem in software right now, and most SaaS leaders are getting it wrong on the first tr...
275 : From Pissed to Empowered: How Consumer Feedback Drives Business Transformation
Send us Fan Mail What if the most valuable thing a customer could do for your business was complain? In this episode of Navigating the Custo...
274 : Lead With Clarity: Burnout, Cultural Intelligence, and the Strategy Every Leader Needs with Dr. Kerrian M. Peart, PHD.
Send us Fan Mail NAVIGATING THE CUSTOMER EXPERIENCE Episode 274 | Lead With Clarity: Burnout, Cultural Intelligence, and the Strategy Every...
273 : Lead Forward: AI, Leadership, and the Future of Work with Jack Jendo
Send us Fan Mail What does it actually take to lead in an era where artificial intelligence is reshaping every industry, every role, and eve...
Anniversary Episode : 10 Years, 272 Episodes, and a Lifetime of Lessons: A Mother-Daughter Conversation
Send us Fan Mail 10 Years, 272 Episodes, and a Lifetime of Lessons: A Mother-Daughter Conversation This episode is unlike any other in the 2...
272 : Show Up Scared: Networking, Resilience, and Building Real Connections with Alexandra Labarr
Send us Fan Mail What does it take to walk into a room full of strangers and walk out with real connections? In this episode of Navigating t...
271 : The Human Element Behind AI-Powered Copywriting with Jon Benson
Send us Fan Mail "What happens when the inventor of the Video Sales Letter meets AI? Jon Benson joins us for a conversation that will change...
AI Search Optimization & Personal Branding in the Age of AI with Jimi Gibson
Send us Fan Mail In this episode, Yanique Grant sits down with Jimi Gibson , VP of Brand Communication at Thrive Internet Marketing Agency,...
269: Faith Over Fear: Leading with Humanity in the Age of AI with Victoria Mensch
Send us Fan Mail In this insightful episode of Navigating the Customer Experience , we welcome Victoria Mensch , Founder & CEO of the Silico...
268: The Trust Index: Building an Ecosystem of Trust From the Inside Out with Gal Borenstein
Send us Fan Mail In this episode of Navigating the Customer Experience , Gal Borenstein, Founder and CEO of The Borenstein Group, joins us f...
267: The CX Imperative: 5 Critical Practices for Making Customer Centricity a Core Business Value with Mark Fithian and Jeff Rosenberg
Send us Fan Mail In this episode of Navigating the Customer Experience , we sit down with Mark Fithian and Jeff Rosenberg, cofounders of Wid...
266: Leading From the Inside Out: Voice, Peace, and the Power of People with Jeremie Kubicek
Send us Fan Mail In this episode of Navigating the Customer Experience , we sit down with Jeremie Kubicek , a powerful communicator, serial...
265: Why Feelings Drive Growth: Emotional Equity, Belonging & Brand Transformation with Jean-Pierre LaCroix
Send us Fan Mail In this episode of Navigating the Customer Experience , we sit down with Jean-Pierre LaCroix—President and Chief Strategy O...
264: No One-Size-Fits-All CX: Ty Givens on Playbooks, People and Performance
Send us Fan Mail In this episode of Navigating the Customer Experience, we sit down with Ty Givens, the dynamic Founder and CEO of CX Collec...
263: Empowering Teams and Elevating CX with Jamie Homen
Send us Fan Mail In this episode of Navigating the Customer Experience, we dive deep into the career and mindset of Jamie Homen, a seasoned...
262: You Miss Every Shot You Don’t Take: Evan Siegel on Innovation, Leadership & AI-Driven CX
Send us Fan Mail In this episode of Navigating the Customer Experience , we sit down with Evan Siegel, Vice President of AI at eGain, where...