ISO to SaaS: The Strategic Shift

In this episode, James Shepherd sits down with Blake Wilson for a behind-the-scenes conversation on a rare evolution in merchant services - an ISO scaling the traditional agent channel while simultaneously transforming into a SaaS and technology company. They dig into what it really takes to choose a vertical, build or buy software the right way, and execute integrated partnerships without losing the compensation structures and economics that agents rely on. This is a practical, honest look at vertical focus, tech ownership, and building leverage at scale, without treating either path like a one-size-fits-all answer.

You can listen to ISO to SaaS: The Strategic Shift online on Radio and Podcast. Open the player on this page to stream the available audio.

ISO to SaaS: The Strategic Shift is an episode from Merchant Sales Podcast by Merchant Sales Podcast.

This episode is 00:30:14 long.

This episode was published on Jan 9, 2026.

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