Ep 270 What Luxury Hotels Wish Travel Advisors Understood with Alexandra Hepworth

What actually happens at a hotel before your client even walks through the door? In this episode, Brianna sits down with Alexandra Hepworth, founder of Layah and a travel advisor with nearly two decades of experience across global luxury hospitality, for a rare behind-the-scenes look at how hotels really operate. Alexandra pulls back the curtain on how upgrade decisions are actually made, why labeling every client a VIP might be working against you, and how the internal dynamics between hotel teams affect your clients' experiences. The conversation also covers how small but intentional shifts in the way you communicate with hotel partners can dramatically change outcomes on property. If you're ready to build stronger supplier relationships and deliver more consistent client experiences, this episode will change how you approach every booking.

You can listen to Ep 270 What Luxury Hotels Wish Travel Advisors Understood with Alexandra Hepworth online on Radio and Podcast. Open the player on this page to stream the available audio.

Ep 270 What Luxury Hotels Wish Travel Advisors Understood with Alexandra Hepworth is an episode from Masters in Travel by Whitney Shindelar and Brianna Glenn.

This episode is 00:46:04 long.

This episode was published on Apr 21, 2026.

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