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Telstra Plus: Moving Beyond Points to Create Emotional Loyalty and Customer Value (#799) artwork
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Telstra Plus: Moving Beyond Points to Create Emotional Loyalty and Customer Value (#799)

Let's Talk Loyalty by Paula Thomas

Aug 20, 202642:57Business

Tomas Warden, Group Owner of Digital Customer Success at Telstra , shares how Telstra Plus is moving beyond points and rewards to create meaningful customer experiences, drive retention and build emotional loyalty. Disco...

About This Episode

Telstra Plus: Moving Beyond Points to Create Emotional Loyalty and Customer Value (#799) is an episode from Let's Talk Loyalty by Paula Thomas. Tomas Warden, Group Owner of Digital Customer Success at Telstra , shares how Telstra Plus is mo...

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Episode Details

Published Aug 20, 2026, 42:57 long, audio available.

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