Episode 20 – Janey Nethery: Leading with the Client’s Perspective Top of Mind

Janey Nethery worked in claims for years before joining Michael Sullivan & Associates as Executive Director. Her experience as a client of General Liability and Workers’ Compensation law firms has given her deep insight into what clients want, what it looks like when firms delight, and yet how easy it is to fail. In this conversation she shares quite a few examples that reveal just how hard firms have to work every day at every level to get it right.

You can listen to Episode 20 – Janey Nethery: Leading with the Client’s Perspective Top of Mind online on Radio and Podcast. Open the player on this page to stream the available audio.

Episode 20 – Janey Nethery: Leading with the Client’s Perspective Top of Mind is an episode from Law Firm Excellence by Michael Bell, Founder of LawFirmExcellence.com, targeting the managing partner & fans of Legal Talk Network, ALA, ABA Law Practice Management Section, LexisNexis, Westlaw, Thomson Reuters, Ed Poll, Ba.

This episode is 1:03:34 long.

This episode was published on May 18, 2016.

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