SHIFT BREAK! Addressing "Bad Apples" On Your Staff

Nothing kills cafe culture like an a staff member who is a bad fit for their role. Often this manifests in work performance issues that are felt by customers, coworkers, and leaders alike. It brings people down. The diabolical thing is that the most common response cafe leadership has is to simply wish it away and let it go on far too long. Meanwhile a toxic or ill fit employee continues (whether unwittingly or knowingly) to do damage to morale, service, and the reputation of the business. Today on Shift Break we will be talking about how to approach this "Bad Apple" situation in a way that seeks the highest good for all parties involved and affords you the opportunity to develop more decisiveness and resilience in the face of these unfortunate situations. KEYS TO THE SHOP® 1:1 CONSULTING AND COACHING If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email chris@keystothshop.com OR... book a free call now to talk about working together Related Episodes: Raising Your Hiring Standard 496: Hard Decisions and High Standards 125 : Confidence in Conflict w/ Kwame Christian : A framework for Compassionate Curiosity

You can listen to SHIFT BREAK! Addressing "Bad Apples" On Your Staff online on Radio and Podcast. Open the player on this page to stream the available audio.

SHIFT BREAK! Addressing "Bad Apples" On Your Staff is an episode from Keys To The Shop : Equipping the Coffee Service Professional | Barista | Management | Leadership | Career | Coffee | Business by www.keystotheshop.com.

This episode is 14:33 long.

This episode was published on May 21, 2026.

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