SHIFT BREAK! What It Means To Have Integrity In Our Work
Integrity is hard to identify unless you are actively looking for and working on it. But what is "it"? Well, in some ways it is consistency,...
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Keys To The Shop : Equipping the Coffee Service Professional | Barista | Management | Leadership | Career | Coffee | Business
Keys to the Shop is a podcast designed to provide you, the coffee service professional, with insights, inspiration, and the tools you will need to grow and advance in your coffee career. We...
Episodes
20 of 1,151 episodes621: Managment, Supply Chain, and Building Great Teams w/ Ewelina Kania!
In order to provide excellence in the cafe, we need to focus on people. Building, caring for, and managing a team is the cornerstone of any...
SHIFT BREAK! Challenge and Affirmation: Why You Need Both In Your Coffee Shopp
If we know anything it is that striking a balance in our communication is very difficult. It often feels like we are neglecting affirmation...
620: Creating Spaces For Joyful Hospitality w/ Mo Maravilla of Studio Tigre
As we continue to see specialty coffee shops grow and expand into the furthest reaches of the globe, one thing remains an enduring value to...
Special! Interviews From Coffee Fest Chicago 2026! w/ Lan Ho (Fat Miilk), Miranda Haney (Barista Friend), Asia Vo (Loba Pastry and Coffee))
Every Coffee Fest we sit down with presenters and speakers to talk about their field of expertise and learn from their experience in coffee....
SHIFT BREAK! Walking Out Effective Leadership and Management
Leading and managing are only as effective as your knowledge and understanding of the who, what, and why of your cafe. Sadly many people wit...
619: 4 Mindset Shifts Every Cafe Owners Needs
How we think determines how we act. This is especially true when it comes to pressurized situations like the kind that we find in a busy cof...
618: Founder Friday! w/ Tim Wendelboe | Oslo, Norway
It's Founder Friday and I am so pleased to finally welcome the one an only Tim Wendelboe! Tim Wendelboe runs his own roastery and espresso b...
SHIFT BREAK! Start Small
Seemingly in balance to our episode with Kwame Christian on big swings, we need to talk about small starts! Making decisions about size, sco...
Why You Need the Onboarding and Training Webinar!
Summer Webinar Series from Keys to the Shop®! Congratulations! You hired the right people! Now comes one of the most critical parts of the r...
617: Kwame Christian On How To Take Big Swings in Your Career and Business
There is wisdom in taking well considered steps in your life and business. The trouble is that sometimes, when the best move is a big one, w...
SHIFT BREAK! Are Holding Your Business Back? Let it Grow!
I had a conversation with a successful cafe and roastery client recently. We talked about delegation and what was standing in the way of the...
616: How to Run a Boardgame Cafe w/ Kevin Kerkhof of Hitherto Coffee and Gaming Parlour!
Boardgames and coffee! The two were meant for one another. Gathering around a table to share an experience with your friends and family is c...
SHIFT BREAK! Avoid Burnout By Serving Your Managers
We serve 2 types of customers. External and internal. The external customer is the one that comes in for a coffee and spends money and time...
615: The Key to Excellent Cafes, Sales, and Wholesale Support w/ Sam Lewontin!
In the world of specialty coffee, the relationship between roaster and cafe is one of the most vital. In a healthy relationship, there is a...
SHIFT BREAK! The Best Strategy is Simplicity
I have noticed a lot of noise in the industry. The coffee shop and its owner are the targets of a crushing and never ending stream of market...
614: 3 Areas to Prioritize for Your People's Success
A cafe's culture is built by intentionally investing in values, hiring, training, and leadership structures and behaviors. These areas are i...
SHIFT BREAK! Every Manager Should Have This Trait
We are notorious in coffee for promoting people into management based only on technical skills or that they might not be quite as unreliable...
613: Challenges and Opportunities in Changing the Industry w/ Writer Sarah Charles of Underscore Communication
Today we have access to information about the world of coffee that is unprecedented. At times it can be overwhelming to consider all the are...
SHIFT BREAK! Getting The Hint From Your Customers
Sometimes we hope against hope that we can eventually win the customer over to that one flavor, those later hours of your cafe, or the new m...