How ABM Is Using AI Coaching to Support 100,000 Frontline Workers

In this episode of the HR Leaders Podcast On The Road, we sit down with Raúl J. Valentín , EVP & Chief Human Resources Officer at ABM Industries , live from Workhuman Live Orlando 2026, to unpack what it really takes to lead a frontline workforce through constant change, AI transformation, and rising employee expectations. Raúl explains why the future of HR is not about choosing between people and technology, but designing systems where people and AI work together to make work faster, fairer, and more human. He shares how ABM is building resilience across a workforce of more than 100,000 team members by focusing on fairness, recognition, manager capability, and helping employees feel seen, heard, and valued wherever they work. Most importantly, Raúl reveals why HR leaders must stop waiting for perfect answers before taking action, and instead create safe ways to launch, learn, improve, and lead transformation in motion. 🎓 In this episode, Raúl discusses: Why managers are the real unlock for culture, safety, learning, and workflow redesign Why grit, resilience, and learning agility matter more than ever in the new world of work How AI coaching can help managers build confidence and practice difficult conversations How ABM creates fairness and opportunity across a highly distributed frontline workforce How CHROs can balance experimentation, ROI pressure, trust, and transparency when adopting AI See Privacy Policy at and California Privacy Notice at .

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How ABM Is Using AI Coaching to Support 100,000 Frontline Workers is an episode from HR Leaders by Chris Rainey.

This episode is 00:13:13 long.

This episode was published on May 4, 2026.

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