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Can you scale customer support without burning out agents or frustrating customers? Ping Wu shares how Cresta combines AI and human intelligence into a single system that scales sustainably for companies like United Airl...
The Truth Behind Automation Claims in Customer Support Cresta CEO Ping Wu is an episode from Grit by Kleiner Perkins. Can you scale customer support without burning out agents or frustrating customers? Ping Wu shares how Cresta combines AI...
This episode belongs to Grit.
Use the player on this page to stream the episode online.
Published Feb 9, 2026, 43:24 long, audio available.
You can listen to The Truth Behind Automation Claims in Customer Support | Cresta CEO Ping Wu online on Radio and Podcast. Open the player on this page to stream the available audio.
The Truth Behind Automation Claims in Customer Support | Cresta CEO Ping Wu is an episode from Grit by Kleiner Perkins.
This episode is 43:24 long.
This episode was published on Feb 9, 2026.
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