How Vercel Is Rethinking Go-to-Market With AI | COO Jeanne Grosser
At Vercel, 91% of support volume is already resolved by an agent. After spending a decade at Google and another at Stripe, Jeanne Grosser sh...
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Grit
Grit explores what it takes to create, build, and scale world-class organizations. It features weekly episodes highlighting the leaders who are pushing their companies to make a difference....
Episodes
20 of 296 episodes
Inside the AI Startup Making Customer Support 65% Cheaper
How do you keep up when you go from 50 to 500 employees in a year? Jesse Zhang shares how Decagon scaled that quickly, from hiring ahead of...
The AI Race Has a Leaderboard | Arena CEO Anastasios Angelopoulos
AI could be bigger than electricity. Anastasios Angelopoulos is seeing that shift firsthand, with Arena ranking 500+ models and tracking rou...
Data Centers in Orbit by 2028: Baiju Bhatt on His Plans After Robinhood
What kind of founder walks away from a multi-billion-dollar fintech company to start building rockets? Baiju Bhatt, co-founder of Robinhood,...
Booking.com CEO on AI and the Future of Travel
"Our mission is to make it easier for everybody to experience the world." From the dot-com crash to AI, Glenn Fogel has spent nearly three d...
Ex-Twitter CEO on Why AI Needs a New Internet | Parag Agrawal
"The answer to every problem is a model." Parag Agrawal shares the ideas behind Parallel: products that continuously learn, and teams design...
The Sales Framework Every Founder Needs | Mark Roberge
"There's 20 fires going on at every moment in the office and you have enough water to put out four." Mark Roberge shares what it takes to bu...
Airwallex's Jack Zhang on Fintech, Failure, and Growth
In 2020, Airwallex lost nearly half its revenue overnight. Today it's worth $11 billion. Jack Zhang reflects on the decisions that kept the...
Why 80% of the Fortune 100 Chose Qualtrics | Ryan Smith
AI may change software overnight, but company building still takes time. Ryan Smith explains why, despite the pace of AI, “the race is going...
What It Takes to Build Software for 171,000+ Restaurants | Aman Narang
Great software companies often come from understanding pain points at a very deep level. On Grit , Aman Narang shares how Toast built trust...
What It Takes to Build a Generational Company | Anduril’s Trae Stephens
Founder quality becomes more important as startups become easier to build. Trae Stephens, co-founder of Anduril and partner at Founders Fund...
How AIG Is Reinventing Insurance With AI | Peter Zaffino
What does it take to run a company where the business is risk itself? In conversation with Joubin Mirzadegan, Peter Zaffino shares what the...
From Airbnb to Linear: How Karri Saarinen Redefined Product Design
In a market that hadn’t changed in decades, Linear didn’t win by being faster. They won by being more thoughtful. Karri Saarinen helped shap...
How Kevin Mandia Built the Most Trusted Name in Cybersecurity
What does security look like when attackers use AI better than you do? Armadin recently raised $200M to build for the “attacker of the futur...
The Silicon Valley Insider In The Pentagon | DoW Emil Michael
Emil Michael went from scaling Uber across 600 cities to rewiring the world's largest military. In the midst of the Pentagon-Silicon Valley...
How Sierra Is Pulling Ahead in the AI Race | Co-founder Bret Taylor
Few founders have seen Silicon Valley from every seat at the table. After co-creating Google Maps at Google, serving as CTO at Facebook, and...
The AI Era of Cybercrime: How Malwarebytes Is Evolving Its Security Stack | Marcin Kleczynski
What began as a 14 year old fixing infected computers became Malwarebytes, an 800 person cybersecurity company trusted by millions of custom...
The Truth Behind Automation Claims in Customer Support | Cresta CEO Ping Wu
Can you scale customer support without burning out agents or frustrating customers? Ping Wu shares how Cresta combines AI and human intellig...
The Safest Dollar on the Internet | Circle CEO Jeremy Allaire
USDC closed the gap between software and law in modern finance. On Grit, Jeremy Allaire discusses how fully reserved, dollar backed digital...
Why We’re Only Using 1% of AI | Glean CEO Arvind Jain
Glean has grown into a $7.2B company by giving employees AI assistants and agents that extend their capabilities. CEO Arvind Jain is back on...