
GA 639 Putting the Customer First with Slaytor Baldwin
Jul 2, 2026 - 31:30
Radio and PodcastLive Radio & Podcasts
This week’s guest is Shahab Shah. Ron and Shahab discussed the importance of balancing human empathy with the demands of reality, why tone matters, first steps for making improvements, and more. An MP3 audio versio...
GA 630 Why Tone Matters with Shahab Shah is an episode from Gemba Academy Podcast: Lean Manufacturing | Lean Office | Six Sigma | Toyota Kata | Productivity | Leadership by Ron Pereira: Lean Thinker & Co-Founder of Gemba Academy. This week&...
This episode belongs to Gemba Academy Podcast: Lean Manufacturing | Lean Office | Six Sigma | Toyota Kata | Productivity | Leadership.
Use the player on this page to stream the episode online.
Published Apr 30, 2026, 44:05 long, audio available.