Stephanie Kaiser: Change through delivery – A strategy for transformation in the complex German system

The audio recording of the keynote of Stephanie Kaiser at the User Needs First International Conference 2025. Stephanie, Chief Product Officer at the German Government’s Digital Service, delivered a compelling presentation on how digital service navigates Germany’s decentralized landscape to create user-centric digital services. Kaiser shares their change-through-delivery approach that bridges execution and policy and reveals strategies for fostering user-centricity within government while measuring digital transformation impact.

You can listen to Stephanie Kaiser: Change through delivery – A strategy for transformation in the complex German system online on Radio and Podcast. Open the player on this page to stream the available audio.

Stephanie Kaiser: Change through delivery – A strategy for transformation in the complex German system is an episode from Gebruiker Centraal by Gebruiker Centraal.

This episode is 25:35 long.

This episode was published on Jun 12, 2025.

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