Morten Meyerhoff Nielsen: From standards to service: Designing digital government for real user needs

The audio recording of the keynote of Morten Meyerhoff Nielsen, expert in public sector digital transformation at the United Nations University, at the User Needs First International Conference 2025 Morten presented his insights on how technology can enhance government services through accessibility and user-centricity. His talk explored the four-piece framework, preventive, predictive, proactive, and personalized services, while comparing design standards across countries like the UK, Australia, Canada, and Denmark. Nielsen emphasized how proper governance and design standards are crucial for bridging the gap between users, designers, and policymakers to create truly effective digital services.

You can listen to Morten Meyerhoff Nielsen: From standards to service: Designing digital government for real user needs online on Radio and Podcast. Open the player on this page to stream the available audio.

Morten Meyerhoff Nielsen: From standards to service: Designing digital government for real user needs is an episode from Gebruiker Centraal by Gebruiker Centraal.

This episode is 38:34 long.

This episode was published on Jun 12, 2025.

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