Sreevathsa Prabhakar (Servify) Explains The Business Model of AppleCare+

Sreevathsa Prabhakar is the serial entrepreneur behind Servify, the B2B insurtech platform that powers extended warranty programs for Apple, Samsung, HP, and 70+ global brands. In this candid conversation with host Akshay Datt, he reveals how Servify achieves 90% AI automation in claims processing, generates 70% revenue internationally, and maintains 18% EBITDA margins in the competitive device protection market. From being locked in a Dharavi home as a BPL service engineer to receiving a welcome sign at Apple Park, Sree's 25-year journey offers rare insights into operational excellence, platform leverage, and building lasting enterprise partnerships. Key Highlights 👉How Sreevathsa Prabhakar built Servify into a profitable insurtech platform managing ₹2000 crores with just 15 operations people through 90% AI automation 👉Servify's asset-light business model breakdown: retailer margins, OEM royalties, insurance partnerships, and the path to 18% EBITDA at scale 👉Why 70% of Servify's revenue comes from international markets and the geographic arbitrage strategy for Indian B2B startups going global 👉The 16-year Apple partnership strategy, from running India's first AppleCare center to powering device protection across multiple countries 👉Real insurtech innovation: how Servify disrupted insurance by capping loss ratios, eliminating fraud through technology, and making claims self-service Disclaimer: The views expressed are those of the speaker, not necessarily the channel

You can listen to Sreevathsa Prabhakar (Servify) Explains The Business Model of AppleCare+ online on Radio and Podcast. Open the player on this page to stream the available audio.

Sreevathsa Prabhakar (Servify) Explains The Business Model of AppleCare+ is an episode from Founder Thesis by Akshay Datt.

This episode is 110:35 long.

This episode was published on Feb 12, 2026.

Yes. Use the heart button on the episode page to add it to your favorite episodes list.

Yes. This page shows related episodes from Founder Thesis when more episodes are available from the podcast feed.