Why Speed of Service is So Important & How to Create Raving Fans with Bernard Desmond FBAA Top Broker Podcast

This week we're chatting to Bernard Desmond, Director of Loan Market. In less than 12 months Bernard has gone from starting out on his own to being an industry-recognised, multi-award winning mortgage broker. His most noteworthy being the 2018 Broker of the Year at the Australian Broking Awards in June 2018 and over the last 15 months in business, he has been nominated in a total of 19 award categories. In this episode with Bernard Desmond we go through why the speed of service is so important and some tips on how to create raving fans. By the end of it, you'll know what it takes to get to the top and be ready to get out and go get it. Three take away points from this episode: Speed of service trumps everything Experience is more important than rate Consistency and setting expectation creates raving fans

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Why Speed of Service is So Important & How to Create Raving Fans with Bernard Desmond FBAA Top Broker Podcast is an episode from FBAA's Top Broker Podcast. Settle More Loans! by Joshua Vecchio.

This episode is 13:06 long.

This episode was published on Oct 21, 2018.

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