Business

Service Recovery Leads to Loyal Customers

Creating Disney Magic: Lessons in Leadership, Management, and Customer Service by Jody Maberry

Jun 23, 202615:12Business

"The goal is not to win the argument. The goal is to keep the customer." Episode Chapters [01:00] Why Service Recovery Creates Loyalty [03:13] Empowering Employees to Solve Problems Fast [05:32] Service Recovery in Call...

About This Episode

Service Recovery Leads to Loyal Customers is an episode from Creating Disney Magic: Lessons in Leadership, Management, and Customer Service by Jody Maberry. "The goal is not to win the argument. The goal is to keep the customer." Episode C...

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This episode belongs to Creating Disney Magic: Lessons in Leadership, Management, and Customer Service.

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Episode Details

Published Jun 23, 2026, 15:12 long, audio available.

Service Recovery Leads to Loyal Customers

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