Episode 020: How FloCareer mastered the art of customer experience at scale

In today’s episode of the Conversational Messaging Podcast, we spoke to Mehul Bhatt, who’s the CEO and cofounder of FloCareer, and Srinivas Vijayaraghavan, who’s the VP of marketing at Gupshup. In this insightful conversation, Mehul walks us through how FloCareer helps businesses secure top-tier talents by working with several stakeholders like the business they are working with, the talent they are interviewing, and the folks who are conducting the interviews. FloCareer is India’s fastest growing HR tech company that provides “Interview-as-a-Service” and leverages automated interviews to streamline the hiring process. How automation is key to streamlining the hiring process On average, the hiring process can take anywhere from 2-4 weeks. The process isn’t as simple as reviewing a job application and then hiring the candidate. In fact, it’s complex and extremely time-consuming in terms of finding availability of multiple parties and scheduling times for interviews. Mehul shares how automation helps streamline the coordination between different stakeholders like the job seeker, the HR, and support team. “[W]hat happens is the candidate would say, when they are available for the interview, and they will provide a few time slots on our portal. And we would inform from like 3500 odd interviewers we have, right? We will inform the right set of interviewers based on certain machine learning based algorithms that who are the best interviewer for this particular candidate” – Mehul Using personalized messaging through multiple channels is essential to connecting with prospective customers In this digital age, now more than ever, it has become important to deliver personalized messaging to our customers to engage with them and to build trust and lasting relationships with them. And this can be successfully achieved by humanizing and unifying our communication through multiple channels, as Mehul explains. “When we say bot, it's not just the Chatbot anymore, but multiple different ways you can interact with a human being in humanly ways. So, these are the interfaces, especially the tech savvy people are very comfortable using because you know, typing something versus just talking is of course, much more efficient.” – Mehul Bios : Mehul is the CEO and cofounder of FloCareer, India’s fastest growing HR tech companies that provides “Interview-as-a-Service” and leverages automated interviews to streamline the hiring process. Srini has over 2 decades of experience in running marketing for high-growth technology companies and managing corporate marketing, product marketing and demand generation. Prior to Gupshup, he held marketing leadership positions with Qubole, Pluralsight, Mobileum and Tejas Networks. Resources: Follow Mehul on LinkedIn

You can listen to Episode 020: How FloCareer mastered the art of customer experience at scale online on Radio and Podcast. Open the player on this page to stream the available audio.

Episode 020: How FloCareer mastered the art of customer experience at scale is an episode from Conversational Messaging Podcast by Gupshup by Beerud Sheth and Srinivas Vijayaraghavan .

This episode is 18:09 long.

This episode was published on May 25, 2022.

Yes. Use the heart button on the episode page to add it to your favorite episodes list.

Yes. This page shows related episodes from Conversational Messaging Podcast by Gupshup when more episodes are available from the podcast feed.