How to Cultivate Superfans at Your Stores - Episode 535

Convenience Matters by Paula Bellenoit

Mar 16, 202628:12Government & Organizations

In a sea of sameness, cultivating an exceptional customer experience can turn your customers into loyal superfans. Hosted by: Jeff Lenard About our Guest: Brittany Hodak, Customer Experience Expert Brittany is an award-w...

Related Episodes

Continue listening to more episodes from Convenience Matters.

Insights on Key Industry Jobs Benchmarks - Episode 551

Sep 14, 2026 - 29:19

A look at how employment trends are impacting c-store operators and other channels that directly compete...

How to Define Your Digital Strategy - Episode 550

Aug 31, 2026 - 36:05

How can independent operators take advantage digital platforms or AI? We'll break down the questions to a...

Opportunities and Constraints in the Move Beyond E15 - Episode 549

Aug 17, 2026 - 27:06

How ethanol blends higher than E15 may offer benefits related to emissions reduction, octane enhancement,...

Tips to Set the Tone for Customer Experience - Episode 548

Jul 27, 2026 - 33:41

Findings from a NACS consumer survey point to simple ways retailers can create a vibe and make their stor...

On the Road With Frank Gleeson - Episode 547

Jul 13, 2026 - 28:32

NACS President & CEO Frank Gleeson shares insights from the road and what they reveal about the future of...

A First Look at Dolly Parton's New Travel Stop - Episode 546

Jun 29, 2026 - 24:00

Dolly's Tennessean Travel Stop officially opened for business on June 24, a celebration of how every stop...

Oil Markets After Iran: What Comes Next? - Episode 545

Jun 22, 2026 - 30:32

We examine what may come next for petroleum markets as hostilities in the Middle East appear to ease, as...

Building Trust in Your Food Program - Episode 544

Jun 8, 2026 - 20:53

Convenience stores are one of the fastest-growing channels for high-quality and fresh food. Hear insights...