Dr. Colm Harney

0.00 - Intro. 4.10 - Definition of empathy - a learned skill. 7.50 - Treatment planning - the golden rule vs the platinum rule. 15.45 - Empathy vs overwhelm/ burnout. 19.50 - 3 aspects of communication where we can use empathy. 25.20 - Social media. 27.20 - The social media 'pile in'. 33.20 - Understanding our biases. 36.10 - Separating the person from the problem. 37.10 - Positions vs interests. 40.00 - What is the truth? 41.50 - Disentangling impact and intentions. 43.30 - Blame vs contributions. People Skills - Robert Bolton Emotional Intelligence - Daniel Goleman Thinking Fast and Slow - Daniel Kahneman Getting to Yes - Fisher & Ury Difficult Conversations - Stone, Patton & Heen If you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app. I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.

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Dr. Colm Harney is an episode from Communicating Health Podcast by Colm Harney.

This episode is 00:49:38 long.

This episode was published on Dec 22, 2019.

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