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Why the Commonwealth Bank of Australia Opened Up to Customers about Credit Card Risks
A bank’s decision to experiment with being more transparent with about credit card drawbacks might help customers make better choices, but would those choices come at the expense of bank performance? Harvard Business Sch...
About This Episode
Why the Commonwealth Bank of Australia Opened Up to Customers about Credit Card Risks is an episode from Cold Call by HBR Presents / Brian Kenny. A bank’s decision to experiment with being more transparent with about credit card drawbacks m...
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Published Mar 3, 2026, 25:02 long, audio available.
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