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Why the Commonwealth Bank of Australia Opened Up to Customers about Credit Card Risks
A bank’s decision to experiment with being more transparent with about credit card drawbacks might help customers make better choices, but would those choices come at the expense of bank performance? Harvard Business Sch...
About This Episode
Why the Commonwealth Bank of Australia Opened Up to Customers about Credit Card Risks is an episode from Cold Call by Harvard Business School by HBR Presents / Brian Kenny. A bank’s decision to experiment with being more transparent with ab...
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This episode belongs to Cold Call by Harvard Business School.
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Episode Details
Published Mar 3, 2026, 25:02 long, audio available.
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Questions About This Episode
What is Why the Commonwealth Bank of Australia Opened Up to Customers about Credit Card Risks about?
A bank’s decision to experiment with being more transparent with about credit card drawbacks might help customers make better choices, but would those choices come at the expense of bank performance? Harvard Business School Professor Leslie John joins Brian Kenny to discuss the case, “Commonwealth Bank of Australia: Unbanklike Experimentation” and ideas related to her new book, Revealing: The Underrated Power of Oversharing. They explore the benefits and potential drawbacks to the bank “oversharing” information with customers.
Where can I listen to Why the Commonwealth Bank of Australia Opened Up to Customers about Credit Card Risks?
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Which podcast is Why the Commonwealth Bank of Australia Opened Up to Customers about Credit Card Risks from?
Why the Commonwealth Bank of Australia Opened Up to Customers about Credit Card Risks is an episode from Cold Call by Harvard Business School by HBR Presents / Brian Kenny.
How long is this episode?
This episode is 25:02 long.
When was this episode published?
This episode was published on Mar 3, 2026.
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Are there related episodes from Cold Call by Harvard Business School?
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Where can I listen to Why the Commonwealth Bank of Australia Opened Up to Customers about Credit Card Risks?
You can listen to Why the Commonwealth Bank of Australia Opened Up to Customers about Credit Card Risks on this page when the episode audio is available from the podcast feed.
Which podcast is this episode from?
Why the Commonwealth Bank of Australia Opened Up to Customers about Credit Card Risks is from Cold Call by Harvard Business School by HBR Presents / Brian Kenny.
What are the episode details?
Published Mar 3, 2026 and 25:02 long