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The Growth Your NPS Can't See artwork
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The Growth Your NPS Can't See

Banking Transformed with Jim Marous by Jim Marous

Aug 31, 202610:47Business

Your NPS went up again last quarter. It still can't tell you which customers actually sent you somebody. Gallup studied more than 24,000 banking customers. Run the standard formula and the score came out at 11. Change on...

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