Inside the Shift Toward Smarter Automated CX - with Paul Cuglietta of Simplyhealth

Artificial Intelligence in Industry with Dan Faggella by Daniel Faggella

A single misstep in a new customer service channel can undo months of trust-building work. In this episode, Paul Cuglietta, Customer Services Director at Simplyhealth, explores how disciplined testing, governance, and st...View more