Making Customer Communities Your Strongest Moat Ft. StarRez's Jason Day and David Meale

"Our customers come to us and stay with us because of our culture." In an industry where switching costs are high and contracts are long, most software companies mistake retention for loyalty. StarRez doesn't. Over 30 years, across Australia, North America, Europe, and now Asia Pacific, they've built something harder to replicate than any feature roadmap, a community that genuinely wants to stay. In this episode of the Zinnov Podcast, Jason Day, CEO, and David Meale, President, StarRez, sit down with Ravi Darbha, Partner, Zinnov, to talk about what it takes to build a technology company where culture is the actual product. From navigating PE without losing their identity, to building cross-functional teams in Hyderabad, to rethinking what AI-driven leadership looks like in practice, this is a conversation about the unglamorous, deliberate work behind sustainable scale. Here is what you will take away: Why culture is a competitive moat, and how to protect it as you scale How to build global teams that feel local, not transplanted What it means to treat AI as a collaborator in how you think and lead Why alignment across an organization is harder, and more valuable, than speed The leadership habits worth building, and the ones worth leaving behind Listen to the episode now.

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Making Customer Communities Your Strongest Moat Ft. StarRez's Jason Day and David Meale is an episode from Zinnov Podcast - Business Resilience Series by Zinnov.

This episode is 38:48 long.

This episode was published on Mar 10, 2026.

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