Importance of Customer Service with Dr Natalie Petouhoff WizardCast episode 105

Send Us Your Feedback & Suggestions! Voicemail: 608.492.0321 (Note please tell us in your message if you do NOT want your voicemail to be included in the podcast). Email: wizardcast@thewizardnews.com Website: Dr. Natalie Petouhoff shares her thoughts on Customer Service. She has a PHD of Engineering from the University of California, Los Angeles. She's a connoisseur of customer service and is passionate about making the world a better place. Show Overview 0:00 A very Marky-doo mystery (Thanks Jen Bowen and Ben Bolopue ) 1:34 Intro 2:34 Hopping Joke. Thanks Christina Nava @ChristinaCNava 3:15 Customer Service with Dr. Natalie Petouhoff 7:00 Personal Branding and Customer Service - keeping your promise 9:10 "At the end of the day we're all people" - Dr. Natalie Petouhoff 10:00 A corrosive story example 16:00 How does this apply to Salesforce Admins? 22:00 Write your own mission statement 29:30 Letters to phones, to computers customer service - History 37:45 How many fortune 500 companies have disappeared from social word of mouth? 40:00 Why are businesses so resistant to good customer service? 43:25 Are you on the bad customer list? 45:00 What do you want the word of mouth about you to say? 47:25 Thanks Gavin McElwee! 50:11 How to find Dr. Natalie Petouhoff Dr Natalie Petouhoff 50:30 What's your mission statement? What are you doing on a daily basis? 52:30 Share your mission statement & thoughts on twitter with 53:58 Outro 56:04 Post Outro Links in This Show Dr Natalie News FEEDBACK You can ask your questions, make comments, bad jokes, and your requests! Contact Us via Website Leave a Voicemail 608.492.0321 (Note please tell us in your message if you do NOT want your voicemail to be included in the podcast). Email wizardcast@thewizardnews.com HELP US SPREAD THE WORD! We'd love it if you could please share with your twitter followers. Click here to post a tweet! Amazon Alexa Skill REVIEW US ON APPLE PODCASTS! Review Us Support the show! WizardCast Merchandise Store Shop On Amazon Libsyn podcast hosting : Get a free month with promo code: podmagic Other Ways To Support Participate In The Show! Share an IdeaExchange idea for our Ideas Highlight episodes! Share a question for Parker Harris Ways to

You can listen to Importance of Customer Service with Dr Natalie Petouhoff WizardCast episode 105 online on Radio and Podcast. Open the player on this page to stream the available audio.

Importance of Customer Service with Dr Natalie Petouhoff WizardCast episode 105 is an episode from WizardCast by Brian Kwong and Mark Ross.

This episode is 56:38 long.

This episode was published on Dec 23, 2019.

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