366. Ward Clapham on The Secret Weapon for Solving Crime

What if policing could move from reacting to crime to building trust before it begins? In this episode, I speak with Ward Clapham, the former Police Chief in Richmond, Canada, who pioneered the “positive ticketing program.” This simple idea—rewarding positive behavior instead of only punishing negative—transformed community trust and dramatically reduced crime. At the heart of Ward’s leadership was listening. Not just hearing, but listening with empathy, which shaped his career and even influenced policing worldwide. This isn’t just about policing. It’s about the universal power of listening-led leadership—in families, businesses, and communities. The invitation is clear: listen deeply, and watch what changes. Visit Ward's Website Join Greg's weekly ⁠⁠⁠newsletter⁠⁠⁠. Learn more about Greg's ⁠⁠⁠books and courses⁠⁠⁠. Join ⁠⁠⁠The Essentialism Academy⁠⁠⁠. Follow Greg on ⁠⁠⁠LinkedIn⁠⁠⁠, ⁠⁠⁠Instagram⁠⁠⁠, ⁠⁠⁠X⁠⁠⁠, ⁠⁠⁠Facebook⁠⁠⁠, and ⁠⁠⁠YouTube⁠⁠⁠.

You can listen to 366. Ward Clapham on The Secret Weapon for Solving Crime online on Radio and Podcast. Open the player on this page to stream the available audio.

366. Ward Clapham on The Secret Weapon for Solving Crime is an episode from What's Essential hosted by Greg McKeown by Greg McKeown.

This episode is 96:20 long.

This episode was published on Sep 8, 2025.

Yes. Use the heart button on the episode page to add it to your favorite episodes list.

Yes. This page shows related episodes from What's Essential hosted by Greg McKeown when more episodes are available from the podcast feed.