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What is Customer Centricity?
Maggie Mutkovicova joins me to discuss being customer centric with technology. Topics include "friendly" banks, owning up to mistakes, and whether you can be both innovative and customer centric. Related Links Amazon Go...
About This Episode
What is Customer Centricity? is an episode from What Is? by Waterstons Ltd. Maggie Mutkovicova joins me to discuss being customer centric with technology. Topics include "friendly" banks, owning up to mistakes, and whether you can be both i...
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Published Sep 10, 2019, 00:29:12 long, audio available.
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What is What is Customer Centricity? about?
Maggie Mutkovicova joins me to discuss being customer centric with technology. Topics include "friendly" banks, owning up to mistakes, and whether you can be both innovative and customer centric. Related Links Amazon Go stores: Monzo's issues and explanation: and technical explanation: Cloudflare's explanation for their issues (very technically detailed): Slack's origin story: Time travel with Curve:
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What is Customer Centricity? is an episode from What Is? by Waterstons Ltd.
How long is this episode?
This episode is 00:29:12 long.
When was this episode published?
This episode was published on Sep 10, 2019.
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Where can I listen to What is Customer Centricity??
You can listen to What is Customer Centricity? on this page when the episode audio is available from the podcast feed.
Which podcast is this episode from?
What is Customer Centricity? is from What Is? by Waterstons Ltd.
What are the episode details?
Published Sep 10, 2019 and 00:29:12 long