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Man vs machine, which delivers the best customer experience (CX)? artwork
Technology

Man vs machine, which delivers the best customer experience (CX)?

Verizon Insights Podcast

Sep 7, 201743:50Technology

There's little doubt that technology is transforming the customer experience (CX). But will we ever get to a point where humans aren't needed in the customer journey at all? Dan Russo talks to Diane Magers, CEO of the Cu...

About This Episode

Man vs machine, which delivers the best customer experience (CX)? is an episode from Verizon Insights Podcast. There's little doubt that technology is transforming the customer experience (CX). But will we ever get to a point where humans a...

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Published Sep 7, 2017, 43:50 long, audio available.

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