Recall Sessions: How Moveworks Went From First Customer to $2.85B with Bhavin Shah

Bhavin Shah spent years building Moveworks into the agentic AI platform behind employee support at Toyota, Siemens, Unilever, and hundreds more. In December 2025, ServiceNow acquired Moveworks for $2.85 billion. In this episode of Recall Sessions, Somrat Niyogi goes back to the beginning. How did four co-founders find each other? Why did Bhavin and his team run 34 CIO conversations to validate the idea before their first investor wrote a check? How did they close their first customer with nothing but a vision demo — and get contractor badges to work out of the customer's office? And what made them finally say yes to an acquisition after turning down offers for years? Bhavin covers the full arc: the founding team, the first customers, how he chose investors, what ChatGPT changed overnight, and what he's building now inside ServiceNow. Thanks for listening — if you like what you hear, please review us on your favorite podcast platform. Check us out on the web at or get in touch with us on X @villageglobal. Want to get updates from us?

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Recall Sessions: How Moveworks Went From First Customer to $2.85B with Bhavin Shah is an episode from Venture Stories by Village Global.

This episode is 01:00:05 long.

This episode was published on Mar 11, 2026.

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