Service literacy with Lou Downe

UX Podcast by Per Axbom & James Royal-Lawson

Mar 27, 202541:29Arts

S03E07 (#335). Lou Downe, author of Good Services and former director of design for the UK government joins us in this episode. We sat down with Lou and asked—Where is service design going wrong, and are we even doing se...

Related Episodes

Continue listening to more episodes from UX Podcast.

Season 3 update from James and Per

Jul 1, 2025 - 2:03

This is an update to let you know that we have reached the end of Season 3. Have a great summer, and perh...

Accessible design systems with Karen Hawkins

May 22, 2025 - 36:40

S03E11 (#339). Karen Hawkins, accessible design practice lead at Level access and chair of the W3C ARRM g...

Designer burnout with Katrina Alcorn

May 8, 2025 - 40:12

S03E10 (#338). About 15 years ago Katrina Alcorn suffered from burnout while managing a team of designers...

Headspace with Cal Thompson

Apr 24, 2025 - 48:44

S03E09 (#337). Cal Thompson, VP of Product Design and Research at Headspace, joins us to talk about the e...

UX for business with Joel Marsh

Apr 10, 2025 - 44:24

S03E08 (#336). Inspired by feedback from his booked UX for beginners, Joel Marsh has written UX for busin...

Defending against evil with Aarathi Krishnan

Mar 13, 2025 - 40:39

S03E06 (#334). Aarathi Krishnan is an international aid expert, specialising in humanitarian futures and...

Fail early

Feb 27, 2025 - 42:42

S03E05 (#333). A linkshow. James and Per discuss two articles they’ve stumbled on. This time we feature a...

More systems thinking with Sheryl Cababa

Feb 13, 2025 - 48:47

S03E04 (#332). Two years on from when Sheryl Cababa released Closing The Loop, her book about systems thi...