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Podcasts›UX Australia›DR2023 Fionna Yao & Anna Lee Anda - Beep Boop! Are bots better for consumers and the agents...

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DR2023 Fionna Yao & Anna Lee Anda - Beep Boop! Are bots better for consumers and the agents...

UX Australia by UX Australia

Mar 28, 202300:54:18Business

Ever wondered how tech companies like Zendesk conducts research for to help determine future directions, particularly in new product areas like bots and automation. In the realm of customer service, automation is often t...

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