Radio and PodcastRadio and PodcastLive Radio & Podcasts
DR2023 Fionna Yao & Anna Lee Anda - Beep Boop! Are bots better for consumers and the agents... artwork
Technology

DR2023 Fionna Yao & Anna Lee Anda - Beep Boop! Are bots better for consumers and the agents...

UX Australia audio (from 2015) by UX Australia

Mar 28, 202300:54:18Technology

Ever wondered how tech companies like Zendesk conducts research for to help determine future directions, particularly in new product areas like bots and automation. In the realm of customer service, automation is often t...

Related Episodes

Continue listening to more episodes from UX Australia audio (from 2015).