Why AI Literacy Is Hurting Productivity: Forrester's JP Gownder

Despite billions being spent on AI tools like Microsoft 365 Copilot and Google Workspace, most employees still aren't ready to use them effectively: and it's becoming a productivity problem. In this interview, JP Gownder, VP and Principal Analyst at Forrester, breaks down the findings from Forrester's second AIQ report: "AIQ 2.0: Employees (Still) Aren't Ready To Succeed With Workforce AI." JP explains what AIQ, the AI Quotient, actually measures, why the numbers have barely moved year-on-year, and why the gap between AI deployment and employee readiness is actively hurting organisations rather than just slowing them down. Key topics covered: 🔵 What AIQ is and why it matters for enterprise AI adoption 🔵 Why rolling out tools doesn't automatically build AI skills 🔵 The "abandonment behaviour" undermining productivity gains 🔵 The ethics and responsible AI gap, and what happens when it goes wrong 🔵 What organisations getting this right are doing differently 🔵 Why AI slop is filling inboxes and creating negative productivity 🔵 What leaders should do first if this sounds like their organisation Whether you're deploying Copilot, Gemini, or any enterprise AI platform, this is essential viewing for IT leaders, HR and L&D professionals, and anyone responsible for making AI investments pay off. 🔔

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Why AI Literacy Is Hurting Productivity: Forrester's JP Gownder is an episode from UC Today - Out Loud by UC Today.

This episode is 21:10 long.

This episode was published on Apr 10, 2026.

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