Roll around in the problem: Designing “phygital” experiences with Hilton’s Jackie Talbot

This week on Catalyst, Tammy is joined by Jackie Talbot, Vice President of Product at Hilton. Jackie has a talent for turning frustrating experiences into moments of joy, and she’s bringing that mindset to her work at Hilton. There, she’s leading the use of AI-powered tools to improve both employee and customer experiences. Jackie explains the idea of “phygital,” which combines digital tools with human interaction to create smoother, more seamless experiences. She also shares lessons from her own podcast, reflects on why authenticity matters in leadership, and highlights the importance of staying curious as you grow your career. Please note that the views expressed may not necessarily be those of NTT DATA. Links: Jackie Talbot How do I navigate this shit Learn more about Launch by NTT DATA See Privacy Policy at and California Privacy Notice at .

You can listen to Roll around in the problem: Designing “phygital” experiences with Hilton’s Jackie Talbot online on Radio and Podcast. Open the player on this page to stream the available audio.

Roll around in the problem: Designing “phygital” experiences with Hilton’s Jackie Talbot is an episode from Track Changes by Launch by NTT DATA.

This episode is 00:40:35 long.

This episode was published on Apr 21, 2026.

Yes. Use the heart button on the episode page to add it to your favorite episodes list.

Yes. This page shows related episodes from Track Changes when more episodes are available from the podcast feed.