Campus Talks: How to maximise the essential relationships between university academic and professional services staff

The relationship between academic staff and their professional services colleagues is key to delivering on universities’ goals of high-quality student experience and knowledge creation. Today, it’s more strategic alliance than traditional hierarchy, with increasing recognition that skills such as teaching practice are as crucial as subject knowledge, but tensions and challenges remain. This is despite the fact that professional services underpin all university functions, from education practice to careers services, lab management, estates, admissions and student well-being. One issue is that professional services staff don’t always have clear pathways to promotion and progression, which can perpetuate perception of division. So, this Campus Talks episode aims to answer questions such as: how deep is the divide between academic and professional services staff? Does the sector do enough to support career pathways for staff who don’t fit the neat progression of traditional academia? And how can universities do more to ensure that the breadth and depth of professional services expertise are not overlooked? We talk to Eleanor Hodgson, a senior educator developer and director of the ASPIRE Professional Recognition Pathway at the University of Exeter. With a PhD in French, Hodgson has held both academic and professional services roles, at Next Steps South West and Exeter’s Business School, before taking on her current position in 2021. She explains how her team collaborates with academics to enhance teaching and develop expertise such as AI literacy and inclusive pedagogy, and with other professional services teams across the university. She lays out why universities should draw in the depth of expertise across the university at all stages of strategy, policy and programme development. And she offers careers advice for graduates looking for alternatives to the traditional academic pathway. For more insight on related topics, check out the latest Campus spotlight guide on connecting the dots between academic and professional services staff .

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Campus Talks: How to maximise the essential relationships between university academic and professional services staff is an episode from Times Higher Education by Campus by Times Higher Education.

This episode is 34:16 long.

This episode was published on Mar 26, 2026.

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