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The beauty industry has changed dramatically in the last 10 years. The days of hoping your good reputation and referrals was enough to grow or maintain your clientele died out and successful...
I've taken two maternity leaves, recovered from shingles, herniated two discs in my neck, and navigated extended time away for grief. None o...
There is so much chatter in our industry about Gen Z stylists being lazy, unmotivated, and difficult to manage, and I've talked about this b...
I've spent a good chunk of 2026 on the road, and between filming After the Last Client, attending speaking engagements, and sitting across f...
This one is a little different, and honestly, it's been a long time coming. Every time we post that we're looking for new coaches, the quest...
No frameworks, no metrics, no strategies today. This one is heart to heart. If you're a salon owner who's exhausted, who feels like every de...
Something interesting keeps coming up when I talk to salon owners about hiring. Half of them are telling me the quality of applicants has dr...
This episode is different from anything I've shared on salon marketing before, and that's intentional. The foundation of what I'm about to s...
Last week we talked about why the systems still running most employee-based salons today are quietly failing, and how that failure is landin...
A few weeks ago, my team posted something on Instagram that we could not have predicted would take off the way it did. The graphic said unca...
Picture two stylists. One is a money machine, hitting every metric, booked solid, making multiple 6-figures. The other is producing 30% of t...
Something is happening in our industry right now that we just need to talk about. Salon closures are happening at scale, coast to coast, and...
If you've been in the salon industry for any length of time, you already know the traditional commission model is broken. Stylists feel chea...
It's no secret that the digital landscape is shifting FAST, and a lot of stylists and salon owners are feeling completely exhausted by the c...
Let's be honest: one of the biggest challenges salon owners are hitting right now is figuring out how to actually attract, motivate, and ret...
How would you like to hear the real talk about the massive amount of misinformation, manipulative jargon, and false narratives that float ar...
We just got back from San Antonio hosting our second annual X Club Retreat, and honestly, I'm still riding the high. Four days with 86 of th...
Google just changed the rules on reviews, and based on the conversations I've been having, a lot of stylists and salon owners are feeling ne...
My DMs have been blowing up lately with one specific question: "Britt, what do you think of this advice?" It seems like every time I open In...
Have you ever looked at a viral post and felt like something was missing? This week, a social media campaign from a collection of private be...
Are you ready to stop spending every waking hour on Instagram and finally just cut the check? There's a massive misunderstanding about what...