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How Genesys Cloud Helped StepChange Cut Misrouted Calls by 60 Percent
What does a modern contact center need to deliver when the person reaching out may already feel anxious, embarrassed, and unsure where to turn? In this episode of Tech Talks Daily, I speak with Chris Lovell, service deli...
About This Episode
How Genesys Cloud Helped StepChange Cut Misrouted Calls by 60 Percent is an episode from The Tech Talks Daily Podcast by Neil C. Hughes. What does a modern contact center need to deliver when the person reaching out may already feel anxious...
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Published Jul 25, 2026, 23:31 long, audio available.
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