
Why Boring Automation Can Deliver More Business Value Than Shiny AI
Jul 12, 2026 - 31:06
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What happens when customer service moves beyond answering questions and starts anticipating needs, coordinating actions, and resolving problems with AI? And what does that mean for the future of the contact center? In th...
AI, Voice, and the Future of Contact Centers with Zendesk is an episode from The Tech Talks Daily Podcast by Neil C. Hughes. What happens when customer service moves beyond answering questions and starts anticipating needs, coordinating act...
This episode belongs to The Tech Talks Daily Podcast.
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Published Jun 28, 2026, 27:59 long, audio available.