678: Social Organizational Psychologist, Jeremy Pollack, on Why Smart Leaders Still Fail at Conflict Resolution

The Strategy Skills Podcast: Management Consulting | Strategy, Operations & Implementation | Critical Thinking by Kris Safarova for Firmsconsulting.com

Jeremy Pollack, PhD, argues that most workplace conflicts cannot be resolved by negotiating solutions alone. Before people can solve a problem together, they must first feel understood, respected, and heard. As he explai...View more