647: Former Deloitte's Chief Learning Officer on Reevaluating Our Relationship with Change, Ashley Goodall (Strategy Skills classics)

For this episode, let's revisit a Strategy Skills classic featuring an interview with the author of The Problem with Change: And the Essential Nature of Human Performance , Ashley Goodall. Drawing on two decades spent leading HR organizations at Deloitte and Cisco, Ashley Goodall reveals in his book why change is not the same as improvement, and how, by prioritizing team cohesion (instead of reshuffling teams at will), by using real words (rather than corporate-speak), by sharing secrets (not mission statements), by fixing only the things that are truly broken (instead of moving fast and breaking everything in sight, and more, leaders at every level can create the stability that people need to thrive. Ashley Goodall is a leadership expert who has spent his career exploring large organizations from the inside, most recently as an executive at Cisco. He is the co-author of Nine Lies About Work, which was selected as the best management book of 2019 by Strategy + Business and as one of Amazon's best business and leadership books of 2019. Prior to Cisco, he spent fourteen years at Deloitte as a consultant and as the Chief Learning Officer for Leadership and Professional development. Get Ashley's book, The Problem with Change, here: Claim your free gift: Free gift McKinsey & BCG winning resume Free gift Breakthrough Decisions Guide with 25 AI Prompts Free gift Five Reasons Why People Ignore Somebody Free gift Access episode 1 from Build a Consulting Firm, Level 1 Free gift The Overall Approach used in well-managed strategy studies Free gift Get a copy of Nine Leaders in Action, a book we co-authored with some of our clients:

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647: Former Deloitte's Chief Learning Officer on Reevaluating Our Relationship with Change, Ashley Goodall (Strategy Skills classics) is an episode from The Strategy Skills Podcast: Management Consulting | Strategy, Operations & Implementation | Critical Thinking by Kris Safarova for Firmsconsulting.com.

This episode is 52:57 long.

This episode was published on Apr 27, 2026.

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