725: How One Mom’s Laundry Side Hustle Turned into an $12M Business

What if the pile of laundry sitting in your spare room was actually a business idea in disguise? That’s more or less how Susan Toft tells it. She was a new mom with a full-time corporate job, staring at a mountain of unfolded clothes and thinking: someone should offer this as a service. So she decided to be that someone. Susan is the founder of LaundryLady.com, Australia’s number one mobile laundry service. She started solo in 2012, doing pickups in her van with her toddler in the backseat. Thirteen years later, she’s running a $12 million business with 450+ contractors across Australia, a presence in New Zealand, a new launch in Canada, and expansion into the UK on the way. Along the way, she landed a $1 million investment on Shark Tank Australia. Tune in to Episode 725 of the Side Hustle Show to learn: how Susan validated her idea using a personal pain point and turned it into a scalable service what the contractor model looks like and how much laundry ladies and lads actually earn how Shark Tank changed her business trajectory and what she did with the exposure Full Show Notes: How One Mom’s Laundry Side Hustle Turned into an $12M Business New to the Show? Get your personalized money-making playlist ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠! Sponsors: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Indeed⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ – Start hiring NOW with a $75 sponsored job credit to upgrade your job post! ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Quo (formerly OpenPhone)⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ — Get 20% off of your first 6 months! ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Shopify⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ — Sign up for a $1 per month trial! ⁠⁠⁠Gusto⁠⁠⁠ — Get 3 months free of the leading payroll, benefits, and HR provider for modern small businesses!

You can listen to 725: How One Mom’s Laundry Side Hustle Turned into an $12M Business online on Radio and Podcast. Open the player on this page to stream the available audio.

725: How One Mom’s Laundry Side Hustle Turned into an $12M Business is an episode from The Side Hustle Show by Nick Loper.

This episode is 44:19 long.

This episode was published on Feb 26, 2026.

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