Telco's Customer Experience Goes DigitalÂ

Telecommunications: Providing a meaningful customer experience has long been a challenge in the telco industry, but technologies like chatbots that utilize AI and cloud-based services are changing those impressions. Guests Kevin Knowles and Paul Jacobs of Vodafone join Rick Lievano and Luca Cassani of Microsoft to talk about the new face of customer experience. Click here for transcript of this episode. Transform customer experiences : Use data-driven insights and AI to deliver personalized content and experiences to earn telecommunications customers for life. Steve Franklin | LinkedIn [host] Kevin Knowles, Vodafone | LinkedIn [guest] Paul Jacobs, Vodafone | LinkedIn [guest] Rick Lievano, Microsoft Corporation | LinkedIn [guest] Luca Cassani, Microsoft Corporation | LinkedIn [guest] Visit our Media and Entertainment site and our Telecommunications site to learn more.

You can listen to Telco's Customer Experience Goes Digital online on Radio and Podcast. Open the player on this page to stream the available audio.

Telco's Customer Experience Goes Digital is an episode from The Network by Lisa Gray.

This episode is 26:20 long.

This episode was published on Apr 8, 2021.

Yes. Use the heart button on the episode page to add it to your favorite episodes list.

Yes. This page shows related episodes from The Network when more episodes are available from the podcast feed.