Leading Experience as a CXO Inside One of America's Largest Health Systems

This week on The Modern Customer Podcast, Sven Gierlinger breaks down what CX leadership really looks like at scale. As SVP and Chief Experience Officer at Northwell Health , Sven leads experience across one of the largest health systems in the country—bringing hospitality principles, cultural leadership, and practical technology into healthcare. 🎧 Listen to the full episode to learn what modern healthcare CX leadership really looks like—when it's done right. Blake Morgan is a customer experience futurist, keynote speaker, and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today's Customer. Follow Blake Morgan on LinkedIn For regular updates on customer experience, sign up for her weekly newsletter here .

You can listen to Leading Experience as a CXO Inside One of America's Largest Health Systems online on Radio and Podcast. Open the player on this page to stream the available audio.

Leading Experience as a CXO Inside One of America's Largest Health Systems is an episode from The Modern Customer Podcast by Blake Morgan.

This episode is 27:16 long.

This episode was published on Dec 30, 2025.

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