DHL Sets the Pace for AI-Driven Logistics Innovation

This week on The Modern Customer Podcast, Will Heywood , Chief Customer Officer of DHL Supply Chain North America, shares how the world's largest contract logistics provider applies AI where execution actually matters—inside warehouses, delivery networks, and daily workflows. Will breaks down his first 90 days as CCO, including owning growth targets and clarifying how customer experience is created through day-to-day operational execution. He also walks through real AI use cases already in production, from agentic delivery scheduling to warehouse automation, and explains why disciplined adoption matters at scale. 🎧 Listen to the full episode and see how AI actually works at enterprise scale. Blake Morgan is a customer experience futurist, keynote speaker, and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today's Customer. Follow Blake Morgan on LinkedIn For regular updates on customer experience, sign up for her weekly newsletter here .

You can listen to DHL Sets the Pace for AI-Driven Logistics Innovation online on Radio and Podcast. Open the player on this page to stream the available audio.

DHL Sets the Pace for AI-Driven Logistics Innovation is an episode from The Modern Customer Podcast by Blake Morgan.

This episode is 26:19 long.

This episode was published on Dec 16, 2025.

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