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The Empathy Gap
Everyone’s buying the same AI. So what’s left to compete on? In this episode, Joseph Michelli makes the financial case for the “empathy gap” — the 28-point chasm between how customers rate human service versus AI — and s...
About This Episode
The Empathy Gap is an episode from The Michelli Experience by Dr. Joseph A. Michelli. Everyone’s buying the same AI. So what’s left to compete on? In this episode, Joseph Michelli makes the financial case for the “empathy gap” — the 28-poin...
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This episode belongs to The Michelli Experience.
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Episode Details
Published Jun 26, 2026, 9:31 long, audio available.
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