Radio and PodcastRadio and PodcastLive Radio & Podcasts
Leading From the Trenches artwork
Business

Leading From the Trenches

The Michelli Experience by Dr. Joseph A. Michelli

May 28, 20261:40Business

The ”hands-off” leadership model is a major risk in an era of rapid change. Discover why leaders who ”build in public” and use their own tools generate far more trust than those who hide behind corporate messaging.

Related Episodes

Continue listening to more episodes from The Michelli Experience.

Trust Is the Real Currency

Sep 4, 2026 - 9:55

To get the magic, customers have to let AI know almost everything — and trust in AI is falling, not risin...

From Customers to Advocates

Aug 28, 2026 - 9:43

Why do we recommend some brands and never mention others? In this episode, Joseph Michelli traces the pat...

Seen, Not Tracked

Aug 21, 2026 - 10:29

Recognition cuts burnout by 73% — yet fewer than one in four employees feel they get enough of it. In thi...

The Smoke Detector and the Spy

Aug 7, 2026 - 9:25

A discount that only appears when you threaten to cancel isn’t loyalty — it’s a confession. Joseph Michel...

Your Managers Are the Algorithm

Jul 31, 2026 - 8:49

Every leader’s obsessing over which AI model to deploy. Joseph Michelli argues they’re ignoring the real...

The Handoff Problem

Jul 24, 2026 - 9:51

The bot was fine. The agent was great. The customer was still left furious — because of the handoff betwe...

The Referral Engine

Jul 17, 2026 - 10:17

Referral programs mostly fail because companies try to manufacture word of mouth rather than capture it....