From iPhone to AI-Native Banking: Rethinking Customer Journeys, Platform Strategy, and Human Value in a Tech-Driven World

In the ever-evolving world of digital banking, understanding the shifts and trends is crucial for industry practitioners and innovators. In this episode of One Vision, Theodora Lau hosts Dharmesh Mistry and Dave Wallace to explore the transformative moments in banking and fintech over the past decade, the impact of technology on the financial services industry, and the future of work. They discuss the rise of 5G, smartphones, digital banking, and the need for industry revaluation to adapt to rapid technological convergence. 00:00 Introduction and Guest Welcome 02:20 The Game Changers and Misreads 11:57 The Role of Fintechs and Neobanks 21:24 The Future of Banking: A New Paradigm 32:16 Rethinking Banking for the Future 34:09 AI Native Banking 37:03 Jobs and the Human Contribution 📍 Hot take : “ We've had a new layer of financial services by the fintechs … and we totally overestimated the impact of these new players to the existing players.” 📍 Hot take : To create a better industry industry. It doesn't have to be FinTech completed. It's. Destroying banks. It doesn't have to be banks, completely destroying newcomers. There are so much, there's so much room for us to all play together to create a better ecosystem for all of us. Keywords : AI, FinTech, Digital Banking, Financial Services, Disruption, Future of Work, 5G, Banking Innovation More about our guests 🌐Dave Wallace on LinkedIn : 🌐Dharmesh Mistry on LinkedIn : 🌐Demystify Podcast on Fintech Futures: More about our host and One Vision Podcast 🌐Theodora Lau on LinkedIn : 🌐Banking on (Artificial) Intelligence (book): 🌐Unconventional Ventures (company): 🌐Listen to all One Vision Podcast episodes by visiting:

You can listen to From iPhone to AI-Native Banking: Rethinking Customer Journeys, Platform Strategy, and Human Value in a Tech-Driven World online on Radio and Podcast. Open the player on this page to stream the available audio.

From iPhone to AI-Native Banking: Rethinking Customer Journeys, Platform Strategy, and Human Value in a Tech-Driven World is an episode from The Irish Tech News Podcast by Irish Tech News.

This episode is 00:45:25 long.

This episode was published on Apr 19, 2026.

Yes. Use the heart button on the episode page to add it to your favorite episodes list.

Yes. This page shows related episodes from The Irish Tech News Podcast when more episodes are available from the podcast feed.