598 – Do Your Leaders Know the Score?

If your leaders don't know how they're measured, you can't expect consistent performance or real ownership. Show Notes Page: Frustrated with inconsistent performance from your managers or senior team members? The issue may not be motivation, it may be measurement. In this episode, Henry Lopez breaks down why leadership performance problems often stem from a lack of role clarity, measurable outcomes, and transparent KPIs. Without clearly defined metrics, even highly motivated leaders drift. Expectations become subjective. Feedback becomes emotional. And performance becomes inconsistent. Henry explains the difference between expectations and KPIs and why outcomes, not activity, must be measured. He walks through: How to define company-level KPIs first How employee KPIs must roll up to business goals Why 2 to 5 KPIs per leader is the right number The importance of transparency in formulas and data sources Why ownership requires control How KPIs improve engagement, fairness, and accountability As Henry says, "If employees don't know how you measure their performance, you can't expect them to win." If you want stronger leadership, clearer accountability, and more consistent results in your small business, this episode provides a practical framework you can implement immediately.. This episode is hosted by Henry Lopez. The How of Business podcast focuses on helping you start, run, grow and exit your small business. The How of Business is a top-rated podcast for small business owners and entrepreneurs. Find the best podcast, small business coaching, resources and trusted service partners for small business owners and entrepreneurs at our website

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598 – Do Your Leaders Know the Score? is an episode from The How of Business - How to start, run & grow a small business. by Henry Lopez, Levante Business Group.

This episode is 20:50 long.

This episode was published on Mar 2, 2026.

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